Australian Consumer Law
Nothing in this policy limits any non-excludable rights you have under the ACL. Our services come with statutory guarantees, including that services will be provided with acceptable care and skill, and that they are fit for any disclosed purpose. Remedies may include repair, replacement, or refund depending on whether a failure is major or minor. For more information, visit the ACCC website at accc.gov.au.
Cancellations and changes
Many weekend packages involve third-party operators (accommodation, transport, guides) with their own fare rules. At checkout and in your booking confirmation we will show the applicable cancellation window, fees, and whether your fare is flexible or non-refundable. If you cancel inside the penalty period, fees shown in your confirmation will ordinarily apply. If you need to change dates or party size, contact us as early as possible — we will request changes from suppliers subject to availability and any price difference.
If a supplier cancels for operational reasons (for example, minimum numbers not met, unsafe weather, or force majeure), we will offer you the remedies available under your fare type and the ACL — typically a full refund or a credit toward a comparable experience, unless you agree otherwise in writing.
Refunds and remedies
If a service was not supplied, was materially different from what was described at the time of purchase, or was unsafe, contact us with your booking reference, a short description of the issue, and any supporting evidence (photos, receipts). We will assess your claim under this policy, the supplier’s terms, and the ACL, and respond within a reasonable period — usually within ten business days for straightforward cases. Where a refund is approved, we will process it to the original payment method unless we agree an alternative with you.
Deposits and vouchers
Where you paid a deposit, the balance due date and forfeiture rules will be stated in your confirmation. Gift vouchers and credits are subject to expiry dates and exclusions printed on the voucher or in the offer terms. Unless prohibited by law, expired vouchers may not be extended or refunded.
Digital products
For downloadable itineraries, PDF packs, or other digital goods delivered electronically, refunds may be limited once the file has been accessed or downloaded, except where the ACL requires otherwise (for example, if the content is defective or not as described). If you experience a technical problem accessing a purchase, contact support and we will attempt to restore access before treating the sale as final.
Payment disputes
If you paid by credit or debit card, PayPal, or another digital wallet, you may have additional rights to dispute a charge with your financial institution. We ask that you contact us first so we can investigate and, where appropriate, issue a refund without the need for a chargeback, which can delay resolution for all parties.
Insurance and force majeure
We strongly recommend suitable domestic or international travel insurance for cancellation, medical, and baggage cover. We are not liable for losses caused by events outside our reasonable control, including natural disasters, pandemics, industrial action, or government travel bans, except to the extent required by law or expressly covered in your booking terms.
Contact
For returns and refund enquiries, use our Contact page or email support@theweekenddash.com. Include your booking reference and the best phone number to reach you during business hours (AEST).
Related policies
This policy should be read with our Terms of Service and Privacy Policy.
Last updated: 28 April 2026